Most businesses spend a ton of time using their phone and email to communicate with contacts. But, wouldn’t it be great if you could use both from the same program?
You can thanks to the ShoreTel Communicator, the tool for managing calls through your computer. It was built to integrate with Microsoft Outlook so you can see all of your information in one place. In fact, that’s one of the many reasons CRN Magazine named ShoreTel Sky Communicator as one of the most Innovative Products of 2012.
Let’s take a look at how it works.
ShoreTel gives you the ability to pull in your contacts from Outlook into the Communicator. That way, when you’re ready to place a call, you will be able to type in a person’s name and their contact info will appear. You will even be able to choose a phone number, if the contact has multiples.
But, you don’t have to have to place the call from the ShoreTel communicator. This integration allows you to place the call directly from Outlook.
Here’s how it works – When you access their contact card in Outlook, simply right click on a phone number and an option to call will appear. This means you can call contacts from two programs with just a click of the mouse.
For someone like me, that is amazing! I can quickly make calls and avoid dialing the wrong number.
With the Outlook Calendar integration, you can make calendar appointments inside of Outlook and set the call handling mode you want to display during that appointment time, all inside one program.
The system will automatically change your ShoreTel call-handling mode to whatever you set with your Outlook appointment during the appointment time. This means if you have utilized your call handling modes to the fullest extent (Click here to find out how to do that) you only have to set the appointment. Outlook and ShoreTel does the rest for you – letting both internal and external callers that you are not available, or how to reach you (or not).
Voicemail to Email
Another great feature allows you to have the ShoreTel system send your voicemails into your email. This can be completed with one of two types of emails. One as email with a .wav file attachment. This attachment can be played on many different devices.
The other option is to have it send as special type of message that allows the user to play the message right in your outlook without any attached files. This one however, can only be played on your computer. This centralizes all the messages and communication you might be receiving in to one spot, which means managing one inbox instead of two.
With the simple integration with Outlook, you can begin take advantage of true Unified Communication.
If you’re a ShoreTel user, have you tried any of these feature yet? What questions do you have about using ShoreTel with Microsoft Outlook?