At CRI, we don’t like to toot our own horn. We leave that up to our raving fans – our clients and customers who love telling others about how we’ve helped them with their business communications needs.
However, we can’t help but be honored when ShoreTel, our premier voice partner, takes notice of the positive work we do and how satisfied our customers are with our work.
We work extensively with ShoreTel to provide voice over IP (VoIP) solutions, including Unified Communications (UC), Call Center, Mobility and application integration, to our clients.
CRI recently received the ShoreTel Customer Satisfaction Award for delivering world-class professional service and customer care for the first half of the fiscal year.
This award was given to ShoreTel resellers who achieved customer experience scores above 55, as measured by an independent third party. Currently, CRI’s customer satisfaction score is 100 – meaning all our customers would enthusiastically refer us to others.
Receiving this award is quite humbling. But, it is also a big responsibility for our company. It means that our team members must live up to the excellence that our customers – and the people they tell about us – expect from our company.
Our passion is people. We care deeply about our customers and helping them succeed. It is truly an honor and privilege to work with them every day. And we can’t thank them enough for their ongoing support.