Training and Support Services are provided by a team of experienced Customer Service Representatives (CSRs), who provide courteous, professional, and valuable assistance at all times to each of our customers. They assume total responsibility for providing training and continuous support programs.
What can you expect from CRI upon purchase of your new Communications system?
A CSR will be assigned as your representative of CRI. The CSR will meet with you to gather the information needed to install your new system. Also, the CSR will work very closely with our installation Supervisor to see that each phase of your installation is completed as you requested.
Prior to “cutover” of your new system, each employee will receive a thorough training course pertaining to the use of the new system, voice mail or desktop application. Each console operator will be individually trained on all of the call processing features of the console.
During “cutover”, your CSR will be on-site to answer any questions, encourage all individuals to utilize the new features now available to them, and work with your console operator until the CSR feels the operator is totally confident with the new console.
Upon request, your CSR will conduct for your company a special seminar on telephone etiquette. Consultation is available to you through our Customer Service Department regarding services which may from time to time be required as your company experiences growth.
Changes that affect the telephone system will always be taking place within your organization. Your team of CSR’s is always there to assist you so that you can insure that your company gets the MOST out of their communications system investment.
A lot of companies sell state-of-the-art communications systems.
At CRI, we back each and every one with state-of-the-art SERVICE !